Rural Mobility Solutions (RMS)
- Do you need a safe and reliable ride to work from anywhere in Wayne County?
- Don’t want to drive to work in the winter?
- Want to avoid the expense of owning a car?
- Are you having difficulty attracting and keeping reliable employees?
- Is transportation to work an issue for some of your employees?
- Would you like to recruit talent from a wider Wayne County area?
RMS is a new work transportation program offered by Community Action Wayne/Medina. It is like vanpooling but private transportation providers do the driving.
The Rural Mobility Solutions (RMS) Program provides door-to-door transportation to Advanced Drainage Systems, Artiflex, GOJO, Schaeffler, Speed North America, Stahl’s, and Tekfor. Services are available Monday - Friday, 5 a.m. to 8 a.m., 2 p.m. to 5 p.m. and 9:30 p.m. to 11:30 p.m.
Rides are $8.00 one-way no matter where you live in Wayne County, and much more economical than a cab/Lyft ride. The first 20 days of work trips will be FREE for a limited time!
Pick up at your home and taken to work Monday through Friday for first, second and third shifts.
To enroll, complete the application below and submit with a copy of your state-issued photo ID or you can enroll in person at Community Action Wayne/Medina, located at 905 Pittsburgh Avenue, Wooster, OH 44691. Click here to download a printable application and submit via email or mail with a picture or copy of your state-issued photo ID.
For more information email [email protected] or call 330-202-7847.
Rural Mobility Solutions (RMS) Policies and Procedures
Explanation of Program: The Rural Mobility Solutions (RMS) Program provides door-to-door transportation to Advanced Drainage Systems, Artiflex, GOJO, Schaeffler, Speed North America, Stahl’s, and Tekfor. Services are available Monday - Friday, 5 a.m. to 8 a.m., 2 p.m. to 5 p.m. and 9:30 p.m. to 11:30 p.m.
This service is similar to a vanpool so you will be sharing the vehicle with up to 12 people. This service does not allow for dropping off or picking up children for child care.
Payment: The fare is $8.00 one-way and is to be paid at time of enrollment. Credit and debit cards are accepted. Payment is to be made prior to ride service and can be made on a weekly or bi-weekly basis. You can also ask your employer about paying through payroll deductions. To pay over the phone, call Community Action at 330-264-8677.
For a limited time, RMS will provide the first 20 days of work trips for free. We will notify you when you are midway through this period. If payment is not arranged after the 20th day, you will be removed from the program.
Enrollment of Program: Once you have completed the application and returned it to Community Action Wayne/Medina, you will be contacted by a staff member who will give you specific information about your trip. The application must be submitted at least 24 hours in advance of needing a ride, and rides must be scheduled 24 hours in advance.
Upon enrollment in the program, you will be issued a ride card that will be used to board the vehicle. Your account information will be linked to this card, so keep it safe. This card is scanned each time you board.
There are two ways to receive the card:
- It can be mailed, however this could take up to 7 days, or
- It can be picked it up the first time you board, and you will need to show a photo ID.
Wait Time and Ride Time: There is no wait time. You will receive a trip reminder 24 hours before your scheduled pick up. You will also be notified when the vehicle is on its way to pick you up the same day as your scheduled trip. This notification can be done by phone call or text. Please specify on the application which way you prefer. You must be prepared to board in the time window provided to you.
Rider behavior: Riders are expected to act in a courteous manner. No form of verbal, physical or sexual harassment, racial slurs or abuse of any form will be tolerated. Riders will speak and behave in a reasonable and courteous manner, cooperate with other riders, and demonstrate good personal hygiene as courtesy to other riders (including use of cologne/perfume in reasonable amounts, offensive odors, etc.).
Riders are not permitted to smoke, vape or drink alcohol in or within 25 feet of the vehicle.
Riders are asked to report any issues of personal conflict with other riders to CAW/M and attempt to resolve them in a productive manner.
Canceling Rides: Ride cancellations must be made within 24 hours of the scheduled pick up time to avoid being charged for the ride. Rides canceled due to illness must be canceled within 2 hours of the scheduled pick up time to avoid being charged for the ride. A rider will be suspended for 30 days if more than 3 rides within 30 days have been canceled. To cancel a ride between 8 a.m. to 5 p.m., call 330-202-7888, email [email protected] or text 330-317-2206. To call or text after 5 p.m. use 330-317-2206. To cancel a ride after 5 p.m. or before 8 a.m., you will need to call the number of the transportation vendor providing your service. Wooster Transit’s number is 330-601-1616 and Gilcrest’s number is 330-962-3824.
No Shows: Riders who don’t cancel a ride in advance will be considered a “No Show.” After two No Shows, the rider will be suspended from the program for 30 days.
Emergency rides home: This program does not provide emergency rides home. You will need to arrange and pay for your own transportation. Transportation can be arranged with Wooster Express at 330-202-9000 or with Lyft through their online app.
Days Not in Service: Transportation will not be available on Saturdays (unless you work third shift on Friday), Sundays, Thanksgiving, Christmas, New Year’s Day, and July 4th.
Withdrawing from the Program: If you withdraw from the program, you will need to notify Community Action Wayne/Medina at 330-202-7888 or at [email protected]
Refund for Unused Rides: Any unused rides that have been paid for, will be reimbursed within 30 days of leaving the program.
Commuter Survey: To ensure quality service, you may be asked to complete a survey periodically. For information about the program call or text Leslie Baus, Mobility Coordinator at 330-601-3021.